Privacy Policy

1. Introduction

BESWAS ("Company", "we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, applications, and services, including our software development, social media management, and marketing services.

This policy also covers data handling practices related to third-party integrations we use, including social media platforms (Facebook, TikTok, Instagram, etc.), social media management tools (Postiz, Buffer, etc.), and app distribution platforms (Google Play Store, Apple App Store).

2. Information We Collect

2.1 Information You Provide Directly

• Contact Information: Name, email address, phone number, company name, and job title when you contact us or request our services
• Account Information: Username, password, and profile information when you create an account
• Project Information: Business requirements, project specifications, and content you provide for development projects
• Payment Information: Billing address and payment details (processed through secure third-party payment processors)
• Communication Data: Messages, feedback, and correspondence with our team

2.2 Information from Social Media Logins

When you use social media login (OAuth) features in our applications, we may collect:

• Facebook Login: Public profile, email address, and profile picture (based on permissions granted)
• Google Login: Email address, name, and profile picture
• TikTok Login: Username, display name, and avatar (as permitted by TikTok's API)
• Other Social Platforms: Basic profile information as specified during the authorization process

We only request permissions necessary for the application's functionality. You can review and revoke these permissions through your social media account settings.

2.3 Information from Social Media Management Services

When providing social media management services for clients, we may access:

• Social media account credentials and access tokens (securely stored and managed)
• Analytics and performance data from social media platforms
• Content, images, and media provided for posting
• Audience demographics and engagement metrics
• Comments, messages, and interactions on managed accounts

2.4 Automatically Collected Information

• Device Information: Device type, operating system, browser type, and version
• Usage Data: Pages visited, time spent, click patterns, and navigation paths
• Log Data: IP address, access times, and referring URLs
• Cookies and Tracking Technologies: Information collected through cookies, pixels, and similar technologies

2.5 Information from Mobile Applications

For applications distributed through Google Play Store or Apple App Store, we may collect:

• Device identifiers and hardware information
• App usage statistics and crash reports
• Location data (only when explicitly permitted and necessary for app functionality)
• Push notification tokens
• In-app purchase history

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our services
• Communication: To respond to inquiries, provide support, and send updates
• Social Media Management: To manage and post content on behalf of clients, analyze performance, and optimize campaigns
• Authentication: To verify your identity and enable secure access to applications
• Analytics: To understand how our services are used and improve user experience
• Marketing: To send promotional communications (with your consent)
• Legal Compliance: To comply with legal obligations and protect our rights
• Security: To detect, prevent, and address technical issues and security threats

4. Third-Party Services and Data Sharing

4.1 Social Media Platforms

We integrate with and share data with social media platforms including:

• Facebook/Meta: For social login, page management, and advertising. See Meta Privacy Policy
• TikTok: For content posting and marketing. See TikTok Privacy Policy
• Instagram: For content management and analytics. Governed by Meta's Privacy Policy
• Google/YouTube: For authentication and video services. See Google Privacy Policy
• LinkedIn: For professional networking features. See LinkedIn Privacy Policy

4.2 Social Media Management Tools

We use tools like Postiz and similar platforms for social media scheduling and management. These services may process data according to their own privacy policies.

4.3 App Stores

• Google Play Store: App distribution, payments, and analytics. See Google Privacy Policy
• Apple App Store: App distribution and payments. See Apple Privacy Policy

4.4 Other Service Providers

We may share information with service providers who assist us with hosting, analytics, payment processing, email delivery, and customer support. These providers are contractually obligated to protect your information.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Social media access tokens are retained only while actively providing services and are deleted upon service termination.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure storage of social media access tokens
• Regular security assessments and updates
• Access controls and authentication measures
• Employee training on data protection

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Objection: Object to certain processing of your information
• Withdraw Consent: Withdraw consent for processing based on consent
• Revoke Social Media Access: Disconnect social media accounts through your account settings or directly through the platform

To exercise these rights, please contact us at [email protected].

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Authenticate your sessions
• Analyze website traffic and usage
• Deliver relevant advertisements (where applicable)

You can control cookies through your browser settings. Disabling cookies may affect the functionality of our services.

9. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

12. Data Deletion Requests

If you wish to request deletion of your data from our systems or any applications we have developed, you can:

• Email us at [email protected] with a deletion request
• Use in-app account deletion features where available
• Revoke app permissions through your social media platform settings

We will process your request within 30 days and confirm deletion of your data.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: